What SIMA does on the call

Four capabilities, built to work as one system.

Each has been built and tested as a standalone module. The team is now integrating them into a single continuous call flow on a real Ethiopian phone line, ahead of the first end-to-end pilot.

Request a PilotStart reading
01Answer every call

Inbound call handling and resolution

SIMA answers every incoming call in real time and holds a natural, interruptible conversation in the caller's own language. It answers company-specific questions from that organisation's own documents and records rather than from general knowledge. Where the answer genuinely is not available, it says so rather than guessing.

  • Natural, interruptible conversation
  • Grounded in your own documents
  • Says so when it does not know
Inbound, last 24 hoursLive
02:14ሰላም፣ እንኳን ደህና መጡ።Answered on the first ringResolved
13:05ሰላም፣ እንኳን ደህና መጡ።Answered on the first ringResolved
21:48ሰላም፣ እንኳን ደህና መጡ።Answered on the first ringResolved

No queue, no closing time

02Take real action

Intelligent action and system integration

During the call SIMA can trigger your own backend functions, fetching data, executing tasks and updating records, so the request is completed while the caller is still on the line. Access to each capability is switched on individually by you.

  • Completes the request on the call
  • You enable each capability
  • Every attempt written to an audit log
AppointmentWritten on the call
DateTue 14 Oct, 10:30
BranchBole
StatusConfirmed
ChannelPhone · Amharic
ቀጠሮዎ ተይዟል። ማክሰኞ ጥቅምት 4፣ ከጠዋቱ 4:30።Your appointment is booked. Tuesday 14 October, 10:30.

Action confirmed out loud, written to the audit log

03Reach out first

Proactive outbound campaigns

The same platform places automated, personalised outbound calls from an uploaded contact list, for payment reminders, appointment confirmations, delivery updates, surveys or promotions, with automatic retries and a per-call outcome report.

  • Upload a list, launch the same day
  • Automatic retries
  • Per-call outcome report
Payment remindersOutbound campaign
09:10Hana T.Paid on the callDone
09:12Dawit M.Confirmed, pays FridayPromise
09:15Selam A.No answer, retry at 18:00Retry

List uploaded this morning, calls placed today

04Hand off when it matters

Seamless human handoff

When a call needs judgement or a personal touch, SIMA hands it to a live staff member who receives the full conversation, the caller's history and every action already taken, directly on screen. You decide exactly when that handoff happens.

  • Full transcript and history on screen
  • The caller never repeats themselves
  • You set the handoff rules
HandoffLive transcript
Callerካርዴ ተሰርቆብኛል።My card was stolen.
SIMAአዝናለሁ። አሁኑኑ ወደ ባልደረባ አስተላልፍዎታለሁ።I am sorry. I will hand you to a colleague right now.Handing off
M

Meron joinedWith the full transcript and account history

The caller says the code before SIMA finishes asking. SIMA stops and listens.

Speech streams out while the reply is still being written, and stops the moment the caller speaks.